Privacy Policy
Tauranga Eye Specialists Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 when you visit our website, book appointments, or use our services. By accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, date of birth, contact details (email, phone number, address), NHI number, cultural needs, and health-related information relevant to your appointment.
- Medical Information: Information about your eye health, medical history including previous operations/procedures in the last 10 years, medications, anaesthetic history, allergies, and any previous treatments or prescriptions provided by us.
- Website Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, and time spent on our site.
2. How We Collect Information
We may collect personal information through:
- Online forms and paper-based forms for new patient registration, pre-theatre assessments, health questionnaires, and all other service-specific intake forms
- In-person visits and consultations
- Electronic communications (emails, online chats, or phone calls)
- Website analytics and cookies (see Section 6 on Cookies and Tracking Technologies)
3. How We Use Your Information
We may use the information we collect to:
- Provide medical care and ophthalmology services
- Process appointments and manage patient records
- Communicate with you about your appointments, test results, and treatment options
- Respond to inquiries and customer service requests
- Improve our website and services
- Manage billing and payment collection
- Comply with legal and regulatory requirements
4. Disclosure of Your Information
We may share your personal information with:
- Healthcare professionals involved in your treatment
- Third-party service providers assisting with administrative tasks (e.g., calendar support, IT support)
- Regulatory authorities as required by law
- With your consent, other healthcare providers for referral or co-management of your treatment
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can adjust your browser settings to refuse cookies; however, this may affect certain functionalities of the website.
7. Your Rights and Choices
You have the right to:
- Access, correct, or update your personal information
- Request the deletion of your personal information (subject to legal obligations)
- Withdraw consent for processing your information (where applicable)
- Lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe we have not handled your personal information properly
8. Retention of Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
10. Updates to This Privacy Policy
We may update this policy at any time. Continued use of the website after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Tauranga Eye Specialists
Address: 25 Park Street, Tauranga 3110, New Zealand
Email: info@teye.co.nz
Phone: (64) 07 578 7508
